Refund policy

Return & Refund Policy

Last updated: 7/15/2026

We want you to love what you ordered. If something isn't right, here's how returns work at Crowned Boutique.

Return Window

You have 14 days from the date of delivery to request a return. After 30 days, we are unable to offer a refund or exchange.

Return Shipping

The customer is responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect (see "Defective or Incorrect Items" below). We recommend using a trackable shipping method, as we cannot issue a refund for returns lost in transit.

Eligibility for Return

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In its original packaging, with all original tags attached
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Made-to-order, custom, or personalized items (including print-on-demand products)
  • Intimate or sanitary goods (e.g., certain beauty or bodywear items), where hygienically sealed and the seal has been broken
  • Gift cards
  • Sale or clearance items marked "final sale"

Because Crowned Boutique works with multiple suppliers, some products are produced specifically for your order and cannot be resold — these will be clearly marked as final sale on the product page at checkout.

Defective or Incorrect Items

If your item arrives defective, damaged, or is not what you ordered, please contact us within 7 days of delivery at hello@crownedandconfidentllc.com with your order number and a photo of the item. In these cases, we will cover return shipping and provide a full refund or replacement, at your choice.

How to Start a Return

  1. Go to https://shopify.com/79525314789/account with your order number and the item(s) you'd like to return. Once you've submitted your return request, please ship the item back within 14 days.
  2. We will confirm eligibility and provide return instructions, including the return address.
  3. Ship the item back within the timeframe provided.
  4. Once we receive and inspect the returned item, we will notify you of the approval status of your refund.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of the return being received and inspected. Please note that your bank or card issuer may take additional time to post the refund to your account.

Original shipping charges are non-refundable, except in cases of defective, damaged, or incorrect items. For EU customers exercising their right of withdrawal, standard outbound shipping costs will be refunded.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or item, please return your original item for a refund (per the process above) and place a new order.

Questions

If you have any questions about this Return & Refund Policy, please contact us at hello@crownedandconfidentllc.com.